Clear South African answers
Reserve and verification questions, answered directly.
Understand R100 product selection, WhatsApp confirmation, adult and patient verification, Section 21, payment safety, Soweto pickup and eligible South African courier fulfilment.
01How much does each Dr. Franco product cost?+
Every active product and individually sellable item shown in the Reserve catalogue is R100. Eligible courier delivery adds R150 after availability, coverage and verification are confirmed.
02Who is the Dr. Franco website for?+
The site is for adults aged 18 or older who are researching Dr. Franco product formats and, where applicable, need support with a verified patient-access journey.
03What happens after I add a product to the Reserve?+
Adding a product records your selection; it is not final confirmation. Send the Reserve summary on WhatsApp so availability, verification needs, current batch information and fulfilment options can be checked before payment.
04Is website verification a prescription or SAHPRA approval?+
No. Website verification is an intake and support step only. It is not a prescription, it is not SAHPRA approval, and Dr. Franco does not approve Section 21 applications.
05Who submits a SAHPRA Section 21 application?+
Where Section 21 applies, the treating medical practitioner submits the application to SAHPRA. Final fulfilment only follows the applicable verification and access process.
06How does payment work?+
Payment takes place only after availability, verification requirements and the pickup or eligible courier option have been explained. Eligible courier delivery adds R150. Do not pay from unsolicited EFT details, card links or gateway requests. Use only the approved process, including a confirmed Yoco link where provided.
07Can I send my ID or medical records on WhatsApp?+
Do not send identity-document images, diagnoses or medical records in an ordinary WhatsApp message. Ask for secure POPIA-aligned verification guidance if supporting documents are required.
08Are effects or medical outcomes guaranteed?+
No. Individual responses vary and this website makes no treatment, outcome or guaranteed-effect claims. Current product and batch information supports an informed discussion.
09Where can fulfilment take place?+
Dr. Franco Reserve support is connected to Nativ Genetix Soweto in Jabavu, Johannesburg. Adults outside Johannesburg may ask whether their South African destination is eligible for R150 courier fulfilment. Coverage, timing and recipient requirements are confirmed before payment.
10How should products be stored?+
Keep products sealed, cool and dry, away from direct sunlight and always out of reach of children and animals. Follow the current pack instructions for the specific format.
11Can the Reserve Concierge help me compare formats?+
Yes. Ask on WhatsApp for factual information about flower, pre-roll, vape or infused-beverage formats and the current batch. The concierge does not diagnose, prescribe or promise outcomes.
Still unsure?
Ask the Reserve Concierge.
Request factual product or secure verification guidance without sending sensitive records in the chat.